Effective 29 October 2026. These terms explain our services and booking arrangements. Your individual quote and project annex record the details agreed for your event.
Your enquiry and your booking
An enquiry starts a conversation. It does not make a booking, take payment or reserve a date. We check availability personally and prepare an individual quote with a project annex. The annex records your coverage, deliverables, total price, payment dates and practical arrangements before you accept.
Acceptance of a binding offer may create a contract before the deposit is paid. Final date reservation follows the agreed booking conditions, including receipt of the deposit, and is confirmed separately. The booking documents must explain any temporary hold and its expiry. They are supplied in a form you can keep; later website changes do not rewrite your agreement.
ByYaalu v/ Yaalavan Baskaralingam, CVR 46591240, Personligt ejet Mindre Virksomhed (PMV). Yaalavan Baskaralingam is the proprietor trading as ByYaalu. Registered contact address: c/o Yaalavan Baskaralingam, Grundtvigsvej 21, 1. tv., 7400 Herning, Denmark. Telephone: +45 28 43 53 32. Email: [email protected]. See our official CVR entry.
Coverage and deliverables
Your project annex specifies the event, locations, arrival and finish times, breaks, package, agreed additions, number and format of deliverables, music and revision process. We do not publish fixed prices. The quote must state the total payable price, payment conditions and agreed expenses before binding acceptance. ByYaalu is currently not VAT registered and does not add VAT under that status. VAT must not be stated or charged on invoices while ByYaalu is not VAT registered. A later registration change does not automatically increase an accepted total price.
Agreed standard Reels and digital camera pictures are delivered the same day. Raw material follows within 24–48 hours after the event ends. Memoria delivery is agreed individually. All agreed raw recordings include the unedited Memoria interviews, subject only to necessary technical or lawful privacy restrictions explained before delivery. They are original clips, not separate finished films. The annex and participant notice identify the private recipients.
We plan carefully around your priorities. Spontaneous moments and every guest’s appearance cannot be guaranteed, but this does not excuse a failure to provide agreed coverage with reasonable professional care. Tell us which moments are particularly important before booking.
Memoria
Memoria is one complete, edited time-capsule film. For weddings, it is included only in Exclusive Wedding. Parents, siblings and grandparents on both sides who can and wish to participate are included; there is no fixed participant cap within that family scope. Other participants can be individually quoted. Unedited interviews are also included in the agreed raw material; the edited Memoria deliverable remains one film.
For baptisms, birthdays and other suitable private events, Memoria is an optional paid addition to ByYaalu event coverage. It is never a standalone booking. Interview timing, additional participants, editing and delivery are agreed in the quote. Participation is voluntary, and interview information and publication permissions are handled separately.
Deposit, balance and cancellation
A deposit is payable at booking and credited towards the total price. The balance is due no later than the day before the event unless otherwise agreed in writing. The amount and payment arrangements must appear in the individual quote.
Outside any applicable withdrawal right, a customer cancellation is assessed against reasonable, documented net loss. This may include relevant work already carried out, unavoidable agreed costs and demonstrable loss from reserved capacity. Saved costs and replacement bookings that reduce the loss must be credited. The deposit is not automatically forfeited; any excess must be refunded. Early cancellation and last-minute cancellation require different factual assessments, without an automatic penalty based only on the calendar.
If ByYaalu cancels the assignment, all payments received are refunded. We do not undertake a contractual obligation to find a replacement creator. A refund is not necessarily your only remedy where the law gives you additional rights.
Withdrawal rights
For consumer service bookings made at a distance or away from our business premises, we provide a 14-day withdrawal period from conclusion of the contract. You receive withdrawal information and a form before acceptance. You may also withdraw by sending a clear statement to [email protected]; using the form is optional. A specific event date does not by itself remove this protection.
If you expressly request work to start during the withdrawal period, we explain the consequences and obtain the required request and acknowledgements first. If you then withdraw, any payment for work already performed is limited to what the law permits and the information supplied before acceptance. A deposit does not automatically remove your withdrawal right. This website accepts enquiries; submitting the contact form does not conclude a booking contract.
Date changes and additional work
A date change requires agreement. Requests made less than twelve months before the original date are handled as cancellation and a new quote unless another arrangement is agreed. This is not automatic forfeiture of the deposit. Any cancellation calculation must account for actual loss, saved costs and rebooking.
Where a new date is available, the written amendment records the new price, travel costs, reusable planning and any deposit transferred. A request alone does not cancel your existing date. Repeated changes are assessed individually. There is no automatic right to a new date or refund simply because a change is requested.
Overtime beyond the agreed coverage requires advance approval by your authorised contact of the start, expected duration and cost. The individual quote states one rate for the whole team, with billing per started quarter-hour; approval, actual start and actual finish are recorded; delays alone are not approval. Package upgrades and extra creative revisions also require agreement on scope and cost before work starts.
Foreseeable travel and accommodation are planned and included or clearly priced in your quote. If an agreed change makes a safe journey home impractical, we discuss alternatives and any necessary, reasonable additional travel or accommodation costs, with written approval beforehand where practicable. You do not accept unlimited expenses or automatic charges for our inadequate travel planning. Correcting a failure to meet the agreement is not charged as an optional revision. Silence is not automatic approval of a film or a waiver of a complaint.
Creative review
Weddings include no ordinary creative revision round. Later changes to music, editing, style or sequence can be quoted individually. Ordinary birthday and baptism event videos normally go to the client for review before final creative approval, with one consolidated creative revision round within the agreed scope. Please combine your requests into one message or list. Further creative changes require an accepted quote.
Revisions for ordinary videos of other event types are agreed in the individual quote. Memoria includes no creative revision rounds, whether included in Exclusive Wedding or added to a baptism, birthday or other private event. A revision round for an ordinary event video does not include Memoria. Changes to music, structure, editing or other creative choices may be offered as extra work after separate written price acceptance. No fixed response deadline is assumed. The review schedule must be agreed alongside any same-day deliverables before booking. Technical errors, incorrect files, missing agreed deliverables, unlawful publication and required data-protection corrections are handled separately from paid creative changes. Same-day delivery and creative approval do not remove your legal rights or authorise our marketing.
Guests, privacy and publication
Please inform your guests about recording and share known restrictions, preferably at least 24 hours before the event. Later requests still matter. Identification photographs should only be supplied where necessary through an agreed secure channel. Attendance, a sign or a booking signature is not permission for marketing.
Private event delivery and ByYaalu’s own publicity are separate purposes. Identifiable marketing use follows a separate permission process, including appropriate arrangements for children. You may decline publicity without losing your booked coverage. Read our media information and privacy information.
Copyright and music
ByYaalu retains rights it holds in its own work. This does not override a commissioning client’s rights in commissioned portraits or a participant’s privacy and publication rights. The agreed price includes normal private use of the delivered files: downloading, keeping backups, viewing and private sharing with family and friends. Any agreed social sharing, music restrictions and versions are specified before acceptance. A download link’s expiry does not itself end your right to keep and use lawfully delivered files.
Commercial resale, licensing to other businesses or use in paid advertising requires a separate agreement. A music licence for one social platform does not automatically cover another platform, your own website or advertising. Rights in the composition, recording and synchronisation with images must be checked for the agreed use.
Delivery, files and problems
Delivery uses WeTransfer Teams. Download access lasts 60 calendar days from the time the final complete agreed delivery is available and you have been notified. Earlier partial deliveries remain accessible or are included again so that every agreed file is covered. If a link expires early or our setup fails, we provide a new secure link without extra charge for the remaining agreed period and remedy interruptions. Recovery of an expired transfer is not the same as an active download link. Continued download service after the agreed period is not included, unless separately agreed or legally required. Please download your files and keep your own backups before access ends.
Production material is retained for six calendar months from the date when the last part of the complete agreed delivery has been sent and actually made available to the client. If the wedding video and raw material arrive on 10 July but the last agreed Memoria film arrives on 20 August, retention starts on 20 August, not 10 July. Raw footage, raw interviews, finished films, digital camera pictures and project backups follow the confirmed production schedule, with separate checks for WeTransfer copies. Necessary earlier deletion and specific legal holds remain possible. Contracts, accounting records and permission evidence have separate legally justified schedules. A technical replacement link alone does not automatically restart the retention period. There is no promise of lifelong hosting, a twenty-year archive or recovery after deletion. Your backup responsibility does not remove our responsibility for an agreed delivery or storage obligation.
If a delay, technical failure or loss of footage occurs, we inform you, protect remaining material and assess a practical remedy. Depending on the circumstances, correction, a proportionate price reduction, termination and damages may be relevant. There is no blanket exclusion of liability and no general rule making a refund the only remedy.
Safety and extraordinary events
We must follow lawful venue restrictions and may stop unsafe work. We will seek a practical solution where safe to do so. Stopping work does not automatically entitle us to the full fee. Customers are not automatically liable for every guest or other supplier.
For an exceptional event outside reasonable control, the parties first try to agree a new date. If this is not possible, the starting point is repayment for the unperformed assignment. Ordinary illness, poor planning and routine equipment problems are not automatically force majeure. Mandatory rights and any additional lawful claims remain protected.
Complaints and applicable law
Contact [email protected] with the project reference and a description of the issue. We will investigate and discuss an appropriate solution. Approval of a creative version does not automatically remove rights concerning hidden defects.
Our booking agreements use Danish law without removing mandatory consumer protection or access to a competent court. Depending on the service, amount and applicable requirements, a dispute may be eligible for the Danish consumer complaints system through Nævnenes Hus. You can contact Nævnenes Hus for the applicable eligibility requirements and complaint procedure. ByYaalu Agency is on standby; DigitalPro Productions is an independent brand with its own agreements.